Secure connection to any system

For remote maintenance purposes your IT network normally needs to be partially opened to the us. In general, this opening cannot be avoided, but should be restricted as much as possible for security reasons. This is where the usual methods of implementing remote maintenance access often cause problems.

We can provide an alternative approach that allows access for us to systems that are running older Windows versions or that are not connected to the network.

Using a dedicated combined firewall and VPN server that both we and the instrument PC(s) connect to (the Rendezvous server) we can control what kind of access is allowed and make sure it is protected from any external risk or access.

Discuss more about options for remote support ?

Feel free to get in touch in case you have questions or want to discuss options.

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Remote Support

Since we started supporting customer in the Nordic area several decades ago we started to use various forms of remote support. Of course the past years with the pandemic has increased this need even more. We can now offer a range of options to support remotely.

Using the "Lens" app which you can access through the QR code to the left we can see through the camera of your mobile phone. We have seen that the live image makes it so much easier to understand what is going on.

It is easy for you to connect and we can document what we do as well as show you on the phone screen "which buttons to press".

The remote assistance app "Lens" comes included in all our support contracts.

We can also offer the option of remote desktop connection to your SEM/TEM or microanalysis system. As long as you can connect your instrument with the internet we can easily connect with our Remote desktop software.

If you are in an IT environment where this is not possible or you are running an outdated version of Windows we can offer a dedicated secure line using our advanced gateway solution. Ask us for more information on this.

The remote support options

Remote assistance

We offer an app for iOS and Android that allows us to see through your mobile phone camera. We can add text and annotations to your view, record what happening or take snapshots of what you see.

Download the app
Download the app
Remote desktop

If you can connect the instrument to the internet we can easily connect to see your PC desktop. You can show us your problem and we can help you resolve it. We even offer a super-secure gateway as an option if you cannot connect safely to the internet right now.

Condition based maintenance

We are working on solutions using IoT technology to let the instruments continuously provide us with status information on critical performance parameters.

We will let you know when we have a solution available.